Lecture 2: Features of CRM Systems for Customer Service
Lecture 3: Leveraging CRM for Personalized Customer Interactions
Lecture 4: Integrating CRM with Communication Channels
Lecture 5: CRM Analytics for Customer Service Improvement
Lecture 6: Automating Routine Customer Service Tasks
Lecture 7: Collaboration and Knowledge Sharing within CRM
Lecture 8: CRM for Customer Retention and Loyalty Programs
Lecture 9: Troubleshooting and Resolving Customer Issues with CRM
Lecture 10: CRM Security and Data Privacy
Lecture 11: CRM Tools for Reporting and Performance Monitoring
Lecture 12: Training and Adoption of CRM Tools
This course is designed to help customer service professionals maximize the potential of CRM systems to enhance customer satisfaction and streamline service operations. Through 12 insightful lectures, participants will learn about the features of CRM systems, leveraging CRM for personalized interactions, and integrating it with communication channels. The course covers CRM analytics, automation of routine tasks, collaboration tools, and CRM’s role in customer retention and loyalty programs. Learners will also gain insights into troubleshooting with CRM, security and data privacy, performance monitoring, and the effective training and adoption of CRM tools.
