The Providing Multichannel Customer Support (Phone, Email, Chat) certificate program is designed to enhance skills in delivering exceptional customer service across various communication channels. Through 12 focused lectures, participants will learn best practices for phone, email, and chat support, as well as how to effectively communicate and meet customer expectations in each channel. The course covers handling challenging interactions, using support tools and technology, and managing time and priorities efficiently. Students will also explore key performance metrics, multichannel integration strategies, and legal and ethical considerations, equipping them with the knowledge to provide seamless customer support across multiple platforms.