The Telephone and Email Etiquette for Customer Support certificate program is designed to help customer support professionals develop effective communication skills for handling customer interactions via phone and email. Through 10 engaging lectures, participants will learn the essential principles of customer communication etiquette, focusing on telephone and email best practices. The course covers building rapport and trust, handling difficult customers, managing multiple customers simultaneously, and fostering cultural sensitivity and inclusivity. Additionally, learners will explore legal and ethical considerations, technology tools for communication, and methods for monitoring and improving communication skills to provide exceptional customer support.