This course equips learners with essential communication skills to excel in customer service roles. Over 12 detailed lectures, participants will learn the fundamentals of customer service communication, including effective listening, building rapport, and demonstrating empathy. The course covers strategies for managing difficult conversations, resolving conflicts, and fostering cultural sensitivity. Additionally, students will explore the importance of telephone etiquette, team communication, and leveraging communication technologies in customer service. The program also emphasizes the value of handling customer feedback to improve service quality and customer satisfaction.